clipped from: en.wikipedia.org   

Nonviolent Communication (NVC) is a process developed by Marshall Rosenberg and others which people use to communicate with greater compassion and clarity.[1] It focuses on two things: honest self-expression — exposing what matters to oneself in a way that's likely to inspire compassion in others, and empathy — listening with deep compassion. Formal NVC self-expression includes four elements: observations (distinguished from interpretations/evaluations), feelings (emotions separate from thoughts), needs (deep motives) and requests (clear, present, doable and without demand). [2]


Those who use nonviolent communication (also called "compassionate communication") describe all actions as motivated by an attempt to meet human needs. However, in meeting those needs, they seek to avoid the use of coercion (e.g., inducing fear, guilt, shame, praise, blame, duty, obligation, punishment, or reward