clipped from: www.nytimes.com Tim Dutta has learned that satisfying his well-heeled clientele means attending to the smallest of details. One of his frequent fliers loves orange Gatorade, for example, but turns up his nose at lime. Another drinks water only if it has been sweetened with a touch of apple juice. Some ease their nerves by nibbling on wet hay, while others take it dry.
His clients, of course, are not human but equine — Dutta is a shipping agent for the United States equestrian team, responsible for flying the team’s horses to Europe for the first leg of their trip to the 2008 Summer Olympics.