When we are online there are many factors that are protecting us. There is a sense of being physically distant from others. We are comfortable, alone and free in our living room so we don’t have worry about getting physically scarred ! In short, when we are online, we take cover behind the computer screen.
Written words are physically there and can be read over and over again. Written words can have practically any emotion and tone and it is entirely up to the reader and not the author, in what sense the message should be taken. There is only one train of thought which can go onto any length of words depending in the author. That goes same for replies and as they are delayed, things take much longer to resolve !
So the next time we’re angry and decide put down our thoughts in print, Stop ! Think about what could happen.