Winning hearts and minds -- the Bush administration, foreign policy wonks, even the U.S. military agree that this is the key to any victory over global terrorism. Yet our public diplomacy program has made little progress on improving America's image. Few seem to recognize that American ignorance of Islam and Muslims has been the fatal flaw.

How much do Americans know about the views and beliefs of Muslims around the world? According to polls, not much. Perhaps not surprising, the majority of Americans (66%) admit to having at least some prejudice against Muslims; one in five say they have "a great deal" of prejudice. Almost half do not believe American Muslims are "loyal" to this country, and one in four do not want a Muslim as a neighbor.