Understand the difference between “To” and “CC.”
Keep messages brief and to the point.
Don’t discuss multiple subjects in a single message.
Reply in a timely manner.
Don’t use e-mail to criticize others.
Don’t overuse “reply to all.”
Don’t forward chain letters.
Don’t “copy up” as a means of coercion.
Don’t overuse the “high priority” flag.
Don’t send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks.
Remember that company e-mail isn’t private.
Use a signature with your contact information.
Provide “if-then” options.
Re-read your e-mail before you send it.
clipped from: www.michaelhyatt.com